4089 Abbott Drive, Willmar, MN 56201, USA
We’re thankful to have you as our customer. We are a family owned and operated company and for over 40 years have done our best to provide excellent service and be “Good Neighbors You’ve Come to Trust”.
You may have recently seen an increase in your invoice. We do our best to keep our rates consistent and fair, but there is a need for us to raise our rates at this time. Depending on where you live there are different reasons for our cost adjustments. Please see below for further information.
Overall, because of the Covid-19 Pandemic, people have been at home more often. We have seen a 15% increase in our residential trash volumes and disposal costs since the beginning of Covid-19. Our pricing must adjust to account for this increased disposal cost. This is something that has affected our operations in every community we serve. We do not see this trend reversing in the near-term.
If you live in Benton, Douglas, Pope, Sherburne, and Stearns counties, there has been a steady increase in what it costs us to dispose of your waste. The Pope/Douglas Solid Waste Authority operates a Waste-To-Energy Plant in Alexandria, which is where we bring all of our waste from Pope and Douglas counties. We are obligated to bring 50% of our waste collected in Benton, Sherburne, and Stearns counties to this facility. Disposal costs have increased by 12% in the past three (3) years and are slated to increase by 25% over the next ten (10) years.
We have increased recycling prices company-wide. Beginning in 2018, China began rejecting recyclables from the United States under a policy called “National Sword”. Recycling values have plummeted by 80% in some instances and processing costs have continued to increase.
In the last couple years our industry has also faced greater cost pressures. There is a shortage of CDL drivers and qualified truck mechanics nationwide and we are experiencing it too. Labor costs and equipment costs have increased greatly. Truck prices have increased 100% over the last eight (8) years. Health insurance costs have increased by 10%-20% each year for the last six (6) years.
For most of our residential customers, this increase is resulting in a $1.00 to $2.00 monthly rate increase. Our last general rate increase was in 2018. Unlike large national companies, we don’t raise our rates each year. We only do so when absolutely necessary. We feel we must do so at this time.
Thank you for being our customer!